Shipping & Returns
You may return unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The website is set up to ship world wide. Please note, that orders are limited to 20 pounds.
The weight of any such item can be found on its detail page.
If you are ordering quantities that go over 20 pounds, multiple orders are required.
To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping charges do not include duties/customs charges and are calculated in US Dollars.
All products are made to order. Lead times may vary.
If you are still having problems, please send us a message through our "Contact Us" link